After Sales Policy
ULTIMATE promises that if your product has any problems within the warranty period, you could send it to our after sales service center for repair. ,If your device have hardware issue, you need contact the online seller for warranty details.ULTIMATE made agreement with authorized agents with 1 year warranty. when you send the phone back to us, the postage is needed to be paid at your side. And we will send the phone back to you for free postage after it is repaired.
1. 15 Days Money Back Guarantee
If you are not satisfied with your Elephone products for any reason (excluding cases of reckless handling of the products ), you may request a return within 15 calendar days of delivery, but shipping fee is covered by you, which means we need to deduct postage when refund.
2. Dead on Arrival (DOA)
Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival (excluding cases of reckless handling of the product) within 5 days after delivery is eligible for a replacement and you need to provide us with proof as below: The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product.
make sure the items are brand new without any wear and tear. If these requirements are met, We will pay for the shipping send back ,please return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.
3. One Year Free Repair Warranty
Within one year of the purchase date, buyers can return items for free repairs. Assuming the product is still in warranty and was not physically damaged, and you need to provide photos and videos showing the defect(s) of the product.
Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.
1.Device not in warranty if it was disassembled or upgraded to 3rd party firmware by customers; Device not in warranty if it turns to be a defective unit by physical damage.
2.All Customers should contact our Customer Service for an RMA (Return Merchandise Authorization) and returning address before returning any items.
3.Send it back to us by registered mail which has a track number, do not ship by UPS, Fedex ,DHL, EMS or other express shipping ways. or we would not responsible for the custom duty.
And please tell us the tracking number within one week after getting an RMA code.
4.Sit back and relax. Our team at ULTIMATE will follow up with further steps.